Information Technology & Media Services

IT & Media Services: Your Technology Partner

• Helpdesk

  To submit a ticket to the helpdesk, email helpdesk@assumption.edu. If you are unable to access your account, please call 508-767-7060.

  Hours of Operation

  The Helpdesk is open seven days per week when classes are in session. Hours are subject to change for periods in which the campus is not open, either for a scheduled closure, inclement weather, or other circumstances.

  The Helpdesk can be reached by dialing extension 7060 from a campus phone line or 508-767-7060. If you have a computer issue outside the Helpdesk hours, please leave us a message. You will receive a response to your question as soon as possible when the Helpdesk reopens.

  Classes In Session (includes exam periods):

  Sunday: Monday – Thursday: Friday: Saturday:

  12 p.m. to 4 p.m. 8:30 a.m. to 7:45 p.m. 8:30 a.m. to 4:30 p.m. 8:00 a.m. to 12:00 p.m.

  Classes Not In Session (includes vacations & summers):

  Monday – Thursday:	8:30 a.m. to 7:45 p.m.
  Friday	8:30 a.m. to 4:30 p.m.

• Information Security at Assumption

  The Information Security Office works with the Assumption campus community to secure system and network resources and protect the confidentiality of student, faculty and staff information.

  Our goals are to:

  • Empower students, faculty and staff to make good information security decisions through outreach and training
  • Provide a secure technology infrastructure
  • Implement best-practice policies, standards, and procedures to mitigate risk to the University and individual members of the campus community
• The Assumption University Portal (myportal.assumption.edu)

  The hub for all campus information is the Campus Portal (“myportal.assumption.edu”). The Portal can be accessed both on and off campus. Your portal login username and password is the same as your Houndmail username and password.

  The Portal provides a wealth of information such as campus events, campus news, class registration information and much more.

• Houndmail (Campus Email)

  The campus webmail is accessed at houndmail.assumption.edu and can be accessed both on campus and off campus. Your houndmail login is your email username followed by your email password.

  Please remember that the University will never ask you for your private password. Malicious emails known as “phishing” emails may resemble emails that you might expect from the Information Technology and Media Services Department. If you receive a suspicious email, do not hesitate to double-check check with us at helpdesk@assumption.edu or 508-767-7060.

• Computer and Software Store

  The Assumption University Information Technology and Media Services Department provides access to the CDW-G and Apple online computer stores, which offer the opportunity to purchase computers with an education discount. Reduced prices are also available for software through a third party vendor. Please use the links below to access the stores directly and take advantage of these Assumption-negotiated discounts.

  • CDW-G
  • Apple Store
  • Software Store*

  * Due to the nature of software distribution, refunds are not available from our software store.

  If you have any questions about buying computers or software, please contact the Assumption University Help Desk at 508-767-7060. The Help Desk will answer your questions or put you in contact with store support as needed.

• New Student Frequently Asked IT & Media Services Questions

  Technology on Campus

  What computer(s) can I bring to campus?
  Most students bring their own computers to campus and connect easily to the Residential Network (ResNet) in their dorm rooms. In order to connect, these computers must meet the following minimum requirements:

  Windows	Mac OS
  Windows 11 or better	Apple OS 14 (Sonoma) or better
  40 Gb Free disk space (The more the better)	40 Gb Free disk space (The more the better)
  16 Gb of RAM (The more the better)	16 Gb of RAM (The more the better)
  * Students in the Grennon School of Business are required to bring a windows laptop as some functions of excel are not available on Macs.

  Do I need anti-virus protection?
  Anti-Virus protection is included in Windows computers (Microsoft Defender). This is sufficient for standard browsing and streaming. Mac users must use anti-virus software.

  Is wireless internet offered on campus?
  Yes, wireless network access is available in all campus buildings, including all residence halls. Wired (ethernet) access is also available in dorm rooms.

  Can I bring my own wireless router?
  No, wireless routers, hubs, or switches brought from off campus are not allowed on the network. Rather than improving wireless speed, these devices degrade the University’s wireless performance for everyone.

  Can I use connect a Smart-TVs for Streaming?
  Yes. Non-Google Smart-TVs can connect to the wireless network for streaming purposes.

  What if I don’t have a computer?
  Assumption has 4 designated computer labs and 8 computer classrooms, equipped with PC, Mac or dual-boot computers. The d’Alzon Library also has numerous desktop and laptop computers available for student use.

  Do I need a printer in my dorm room?
  It is not necessary to bring a personal printer to campus. In the IT Center labs, classrooms, and the D’Alzon Library we have a print management system called Houndprint.

  What software is available for student use?
  Assumption lab and classroom computers offer Microsoft Office (Word, Excel, PowerPoint, Access) and approximately 200 different standard and educational software products such as: Adobe Creative Cloud (Photoshop, Dreamweaver, Illustrator, InDesign, etc.), Avid, Mathematica, SPSS, and more. Cloud-based versions of Microsoft Office are also available to all students. Students may also go to the Assumption online computer store to purchase software for their own computers at a discounted price.

  What about P2P (Filesharing)?
  Assumption University restricts illegal file sharing software such as Bit-torrent, gnutella, edonkey and Kazaa. Illegal sharing of copyrighted material is not allowed and will actively be monitored and stopped. Students who participate in illegal file sharing can and will be prosecuted if their computer is identified as sharing copyrighted files. P2P also consumes excessive amounts of network bandwidth making the network slower for all users.

  Where can I find more information about technology on campus?
  For more information about technology services, including instructions and acceptable use policies, go to the myportal.assumption.edu portal and look under IT&MS Services.